Customer Successes

Customer Successes: STEC

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At BaseCorp, we take pride in the strong relationships we build with our customers. As developers of custom-built learning solutions and providers of world-class support of eLearning with our SkillBuilder® LMS, our interaction with our customers does not end when the final invoice is paid. It’s important to us that our customers are fully satisfied with all aspects of their experience.

Saskatchewan Tourism Education Council (STEC) is a customer we’ve been working with for several years. Find out how BaseCorp and STEC came to work together, and how our relationship has developed since the successful redevelopment and implementation of the SIRS program.

Customer Successes: STEC

The Saskatchewan Tourism Education Council (STEC) is an industry-driven organization that works with tourism operators, managers, employees, and educators to develop a professional tourism workforce in the province. Their educational programming includes, but is not limited to, Serve It Right Saskatchewan (SIRS), the official provincial responsible service of alcohol program.

The Challenge

In 2013, STEC came to BaseCorp seeking a dynamic, interactive way to deliver SIRS to their expanding audience. SIRS was transitioning from a voluntary, industry-led program to a government mandated training intervention for all personnel involved in the sale or service of alcohol. STEC’s plans included moving from an in-person delivery model to an online model to better meet the needs of learners throughout the province.

The Solution

BaseCorp’s Instructional Designers, Developers and IT experts worked with STEC to identify solutions that would meet their needs and expectations. These included:

  • An engaging and interactive online course accessible to people throughout the province, including those in rural and remote locations who would have difficulty attending in-person learning events
  • Seamless scalability. Upcoming regulatory changes meant the number of learners would rise dramatically over the next several years, after which demand would drop to a steady ongoing level. SkillBuilder® LMS adapts immediately to rapid changes in learner numbers.
  • Proof of successful completion. The final element of the course is an online, multiple-choice exam. When learners successfully complete the exam, they download a certificate to document their completion for employers and liquor inspectors.

The Results

SIRS’ success proved to be the beginning of an ongoing relationship between STEC and BaseCorp. Our relationship has expanded to included other departments within Tourism Saskatchewan as we develop tourism and hospitality sector courses such as:

STEC and BaseCorp continue to work together to develop training that meets new and newly identified needs, and to modernize the delivery and look and feel of existing courses. STEC has over 81,000 registered users in SkillBuilder® LMS taking advantage of their wide range of course offerings, with 80,000 completions in the last 6 years.

“SkillBuilder® LMS is a platform that gets better with each new release and update, providing a modern and professional environment for online training. It’s easy and efficient to set up courses and manage learners. The SkillBuilder team has exceptional expertise in creating solidly designed courses. SkillBuilder is a valued and indispensable partner. Without them, we couldn’t deliver the high-quality training our learners deserve.”

Kari Burgess, Workforce Development Consultant
Saskatchewan Tourism Education Council (STEC)

Conclusion

At BaseCorp, we work with non-profit associations, government agencies and private sector organizations of all sizes. Every customer has its own unique challenges and roadblocks, and we pride ourselves on looking at the big picture.

Contact our team members with your questions or concerns, or to learn more about how we can develop custom learning solutions that meet your needs. If you’re looking for learning resource (course) development, an LMS, or simply have a training challenge that we can help you with, we encourage you to check out our online resources and take advantage of a trial run to experience SkillBuilder® LMS for yourself.

At BaseCorp, we are passionate about helping you find the right solution for you; the knowledge that we are only as successful as our least happy customer is what motivates us to bring our best to every project.

Want to find out more? Sign up for a demo, start a trial run or take a free course today!

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Jill W.

Jill is an Instructional Designer at BaseCorp Learning Systems with more than 10 years of experience researching, writing and designing effective learning materials. She is fascinated by the English language and enjoys the challenge of adapting her work for different audiences. After work, Jill continues to leverage her professional experience as she works toward the development of a training program for her cats. So far, success has not been apparent.

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